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Work@Home Customer Service Agent
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Job Title:
Work@Home Customer Service Agent
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| Duties: |
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At–Home Customer Service Team Member
At–Home Part-Time Customer Service Team Member
At–Home Bilingual (English/Spanish)
Customer Service Team Member
Job Description:
With several offices and call centers across North America and around the world, plus a rapidly expanding force of Work-at-Home Agents, we have over 10,000 employees dedicated to providing great service.
What the job involves:
Handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation or roadside assistance requests from wireless customers.
Qualifications:
At least 1 year of customer service, retail or call center experience
Excellent customer service and communication skills
PC literacy (Windows, web navigation) and 25 WPM typing skills
Time commitment:
Full-time and part-time openings are available and exact schedules will be discussed with each candidate, but evenings and weekends will be required. You must be able to work at your computer throughout your entire shift (minus short breaks and a lunch period) while maintaining a noise and distraction-free environment.
Required equipment:
PC running Windows XP/Vista with sound card, headset jack or external speakers, 10/100 Ethernet and at least two USB 2.0 ports.
High-speed, hard-wired broadband internet connection (see below for details)
Corded Speakerphone connected directly to your hard-wired analog phone line in one of the following area codes: 303, 615, 713, 719, 720, 970
Plantronics M214C Headset with Adjustable Volume
Logitech ClearChat Pro USB Headset
We prefer candidates with access to - Conference Calls ( No fees. No contracts.) 
Broadband Internet Access:
A high speed internet connection that must be able to consistently provide download speeds of 768 KB download and 256 KB upload. This must be a hard wired service such as DSL/Cable/Fiber; wireless service or satellite broadband services are not acceptable.
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